Senior Customer Success Manager EMEA

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<p><strong>⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity.

If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.</strong></p> <h3><strong>As the</strong> Senior Customer Success Manager EMEA, <strong>you will :</strong></h3> <ul> <li>Act as the primary business owner of the customer relationship post-sale.</li> <li>Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.</li> <li>Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.</li> <li>Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.</li> <li>Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.</li> <li>Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.</li> <li>Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.</li> <li>Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.</li> <li>Identify and drive expansion opportunities in partnership with Sales.</li> <li>Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.</li> <li>Champion the voice of the customer internally, influencing product direction and operational improvements.</li> </ul> <h3>👤 <strong>It would be great if...</strong></h3> <ul> <li>5+ years in a Customer Success Management role</li> <li>Experience in cybersecurity and/or SaaS environments is a plus</li> <li>Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value</li> <li>Strategic problem-solver who can distill complex cha