Senior Customer Success Manager

<div class="content-intro"><h2>The Company You’ll Join</h2> <p>Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions.

Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.</p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h2>The Company You’ll Join&nbsp;</h2> <p>Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow.

Our mission is to unlock the power of equity ownership for more people in more places.&nbsp;</p> <p>Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions.

Today, Carta’s platform manages nearly three trillion dollars in equity globally.&nbsp;</p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p> <p><em>Interested in data privacy? Check out our policies on </em><a href="https://carta.com/privacy/"><em>Privacy</em></a><em> and </em><a href="https://carta.com/privacy/candidate/"><em>CA Candidate Privacy</em></a><em>.</em></p> <h2>The Problems You’ll Solve</h2> <ul> <li>Own the success and health of a varied EMEA Book of Business across SMB, Mid-Market and Enterprise customers&nbsp; (~ 600 accounts); developing different strategies aimed to increase engagement while mitigating churn</li> <li>Become a trusted advisor; develop consultative relationships (particularly with the Mid-Market and Enterprise segments) by delivering value, sharing best practices and acting as the voice of customers internally</li> <li>Use AI tools to scale personalised customer engagement, accelerate EBR and renewal prep, and surface insights across