Customer Success Manager

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<div class="content-intro"><p><strong><span data-olk-copy-source="MessageBody">A career that’s the whole package!</span></strong></p> <p>At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.</p> <p><span data-teams="true"><strong>Conga</strong> lines up commercial operations so companies run as connected, smarter businesses.

By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.</span></p></div><p><strong>Job Title:</strong> Customer Success Manager&nbsp;</p> <p><strong>Reports to:</strong> Director, Customer Success&nbsp;</p> <p><strong>Location:</strong> United Kingdom; France (remote)</p> <p><strong>Travel</strong>: 20% in EMEA</p> <p><strong>Languages:</strong> German and English at native/C2 level</p> <p>&nbsp;</p> <p><strong>A quick snapshot…</strong>&nbsp;</p> <p>The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations.

You will perform detailed adoption analysis and engage customer in joint planning to increase adoption, lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment. You’ll also drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners.

You are a facilitator, a coach, a consultant and never stop asking questions to get to KNOW your customers.&nbsp;</p> <p>&nbsp;</p> <p><strong>Why it’s a big deal…</strong>&nbsp;</p> <p>Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga.

At Conga, our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSM